GENERAL TERMS AND CONDITIONS
Northland Velo NL — Repair Services
Repair of bikes and velomobiles, supplied in the Netherlands — version June 2026
Artikel 1 — Wie is Northland Velo?
These General Terms and Conditions (the “Terms”) apply to repair services provided by Northland Velo NL, a sole proprietorship (eenmanszaak) of Benjamin Parke (“Northland Velo”), to a consumer (the “Customer”).
| Handelsnaam | Northland Velo NL |
| Rechtsvorm | Eenmanszaak (ZZP – zelfstandige zonder personeel) |
| Eigenaar | Benjamin Parke |
| Geregistreerd adres | Elmarestraat 42, 4508AB Waterlandkerkje, the Netherlands |
| Kamer van Koophandel (KvK) | 98288601 |
| BTW-nummer (btw-id) | NL005322235B13 |
| info@northlandvelo.com | |
| Telefoonnummer | +31 6 34467195 |
| Website | www.northlandvelo.eu |
Article 2 — Scope, place of supply and applicable law
2.1 These Terms apply to repair and maintenance services on bikes and velomobiles. They do not apply to Webshop sales or other activities of Northland Velo, which have separate terms.
2.2 The repair services are supplied at Northland Velo’s premises in the Netherlands or, for on-site repairs, at the Customer’s location within the Netherlands. These Terms and the repair Agreement are governed by Dutch law.
2.3 Northland Velo carries out repairs only on some models listed on its website. It assesses each request and is free to decline a repair, in particular where it falls outside its expertise, the model is not supported, or the necessary parts are unavailable.
2.4 These Terms are drawn up in English, and the English version is binding. Any translation is provided for convenience only; in the event of any discrepancy, the English version prevails.
Article 3 — Request, assessment and quote
3.1 The Customer contacts Northland Velo with the repair request. Northland Velo assesses the request, which may require inspecting the item, and, if it accepts the work, issues a quote setting out the proposed work, the price or a reasoned estimate, the parts involved, and an indicative timeframe.
3.2 The Agreement is concluded when the Customer accepts the quote, which the Customer may do in any of the following ways:
- by confirming acceptance in writing;
- by delivering the item to Northland Velo for the quoted repair to be carried out;
- by paying the quoted price or any upfront fee stated in the quote;
- or by scheduling an appointment for the quoted repair to be carried out. Booking an appointment for assessment or consultation, before a quote has been issued, does not constitute acceptance.
Work begins at the Customer’s express request once the Agreement is concluded.
3.3 If, during the work, Northland Velo finds that the repair will exceed the quoted price or that additional work is needed, it informs the Customer and obtains the Customer’s approval before continuing. If the Customer does not approve the additional cost, the Customer pays only for the work properly carried out and any assessment cost stated in advance.
3.4 The Customer may cancel or reschedule an accepted repair with at least 24 hours’ notice before work begins, by notifying Northland Velo. Where the Customer cancels, Northland Velo may charge the reasonable costs already incurred at that point, including any non-refundable cost of parts ordered specifically for the repair under clause 7.2 and any travel or callout costs already incurred for an on-site repair under Article 5. Rescheduling is subject to Northland Velo’s availability. This clause is without prejudice to the Customer’s right of withdrawal under Article 10, where it applies.
Article 4 — Performance
4.1 Northland Velo performs the repair with due care and skill, as an obligation of means (inspanningsverplichting): it commits to carrying out the agreed work competently, not to a guaranteed outcome where the result depends on factors outside its control, such as the condition or age of the item.
4.2 Northland Velo is not responsible for pre-existing defects, wear, or faults unrelated to the agreed work, and is not obliged to detect or report them unless agreed.
Article 5 — On-site repairs (at the Customer’s location)
5.1 Northland Velo may, at its discretion, carry out a repair at the Customer’s location instead of at its premises. On-site repairs are available by appointment only, must be scheduled in advance, and are subject to Northland Velo’s availability. On-site repairs are carried out only within the Netherlands.
5.2 Travel within ten (10) kilometres from Northland Velo’s premises is included. Where the one-way travel exceeds ten (10) kilometres, travel is charged at the rate stated in the quote.
5.3 Where the Customer requests an urgent or emergency repair, Northland Velo may charge an emergency callout fee, as stated in the quote, in addition to any travel costs.
5.4 For an on-site repair the item is not taken into Northland Velo’s custody and remains with the Customer at all times. Accordingly, the provisions on care of the item, the right of retention, and uncollected items do not apply to on-site repairs. Payment for an on-site repair is due on completion of the work.
5.5 The Customer ensures that Northland Velo has access to the item and safe working conditions at the scheduled time. Notwithstanding clause 3.4, if the Customer is not present, or does not provide access, at the scheduled time, or cancels or reschedules an on-site appointment with less than twenty-four (24) hours’ notice, Northland Velo may charge the travel and callout costs already incurred and reschedule the repair.
Article 6 — The Customer’s item while in Northland Velo’s care
6.1 The Customer warrants that they own the item or are authorised to have it repaired.
6.2 Northland Velo takes reasonable care of the item while it is in its possession. The Customer is responsible for insuring the item against loss or damage beyond Northland Velo’s reasonable control; Northland Velo’s liability for the item while held is subject to Article 11.
6.3 The Customer should remove personal items and valuables before handing the item over; Northland Velo is not liable for such items.
Article 7 — Payment and right of retention
7.1 The price for the repair is due on completion of the work. Northland Velo notifies the Customer that the item is ready and issues an invoice.
7.2 Where a repair requires parts that must be ordered specifically for it, Northland Velo may require advance payment of those parts before ordering them, as stated in the quote. Once Northland Velo has ordered the parts, this advance payment is non-refundable to the extent of the costs Northland Velo has committed, because the parts are obtained specifically for the Customer’s repair. If the Customer cancels before the parts are ordered, the advance payment is refunded. Where the Customer has a right of withdrawal under Article 10 and exercises it after the parts have been ordered, the cost of those parts forms part of the proportionate amount the Customer owes.
7.3 Northland Velo is entitled to retain the item until the invoice for the repair has been paid in full (right of retention, retentierecht, art. 3:290 of the Dutch Civil Code). The item is released for collection or return once full payment has been received.
7.4 If payment is not made on time, Northland Velo first sends a reminder allowing a period of at least fourteen (14) days to pay. Only after that period do statutory interest (wettelijke rente, art. 6:119 of the Dutch Civil Code) and statutory consumer collection costs become due.
Article 8 — Collection and uncollected items
8.1 The Customer collects the item, or arranges its return, within fourteen (14) days of being notified that it is ready and, where applicable, of payment having been made. Return shipping, where applicable, is arranged and paid as agreed in the quote.
8.2 If the item is not collected within that period, Northland Velo may charge reasonable storage costs, after notifying the Customer.
8.3 To secure payment of the repair price, any storage costs and related costs, the Customer grants Northland Velo a right of pledge (pandrecht) over the item. As Northland Velo holds the item, this is a possessory pledge.
8.4 If, despite a written reminder, the item remains uncollected and the amounts due remain unpaid three (3) months after the notification that the item is ready, Northland Velo may, after sending the Customer written notice (by registered post or email) of its intention to sell, allowing a further reasonable period of at least four (4) weeks to pay and collect, sell the item in accordance with the statutory rules on enforcement of a right of pledge (art. 3:248 ff. of the Dutch Civil Code). Northland Velo applies the net proceeds to the outstanding amounts and pays any surplus to the Customer; if the proceeds are insufficient, the Customer remains liable for the balance.
Article 9 — Warranty on the repair and on parts
9.1 Northland Velo provides a commercial warranty of three (3) months on the specific work performed, against defects in that work under normal use, in addition to the Customer’s statutory rights. The warranty does not extend to other parts, pre-existing wear, or new faults, and does not cover misuse, accident, or failure to maintain the item.
9.2 Where Northland Velo supplies parts as part of the repair, those parts carry the manufacturer’s warranty, if any, on the manufacturer’s terms; Northland Velo passes on the benefit of that warranty to the Customer and assists the Customer in making a claim under it. Northland Velo does not itself guarantee parts beyond their correct installation and the statutory rights in clause 9.4.
9.3 Where the Customer supplies a part for Northland Velo to fit, Northland Velo warrants only the correct installation of that part, not the part itself, its suitability, or its quality.
9.4 In addition, the Customer has the statutory rights that Dutch consumer law provides in respect of the repair and any parts Northland Velo supplies (Book 7 of the Dutch Civil Code).
Article 10 — Right of withdrawal
10.1 Where the repair Agreement is concluded at Northland Velo’s premises, no statutory cooling-off period applies.
Where the Agreement is concluded at a distance or away from those premises, the Customer has a fourteen (14) day right of withdrawal; where the Customer expressly asks Northland Velo to begin the repair within that period, the Customer pays a proportionate amount for work performed and parts ordered up to withdrawal, and the right of withdrawal ends once the repair has been fully performed.
10.2 The right of withdrawal does not apply where the Customer has specifically requested an urgent repair or maintenance (art. 6:230p of the Dutch Civil Code).
Article 11 — Liability
11.1 Northland Velo’s liability for the repair is limited to direct loss caused by its own fault, except where the law provides otherwise.
11.2 Nothing in these Terms excludes or limits liability where the law does not allow it, including for death or personal injury caused by Northland Velo’s fault, product liability, or intent or conscious recklessness.
11.3 Subject to clause 11.2, Northland Velo is not liable for indirect or consequential loss, and its liability for other direct loss is limited to the price of the repair, or the amount its liability insurer pays out for the matter, whichever is higher.
11.4 A velomobile or bike is a vehicle used in traffic; safe use depends on correct maintenance and responsible riding, which remain the Customer’s responsibility. Northland Velo is not liable for loss arising from misuse, failure to maintain, or riding conditions.
Article 12 — Force majeure
12.1 Northland Velo is not in breach where performance is prevented by force majeure: any circumstance beyond its reasonable control, including natural disaster, fire, flood, strike, transport disruption, IT or power failure, pandemic or epidemic, prolonged illness, and acts or omissions of suppliers that it could not reasonably avoid.
12.2 During force majeure the affected obligations are suspended. If the situation lasts more than sixty (60) consecutive days, either party may dissolve the affected part of the Agreement in writing, without compensation, and any sums paid for work not performed are refunded.
Article 13 — Personal data and privacy
13.1 Northland Velo processes the Customer’s personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch law, to handle the repair and meet its legal obligations. Northland Velo’s Privacy Statement is available at https://northlandvelo.eu/privacy-policy-2/.
13.2 Northland Velo retains repair records and invoices for as long as necessary for the purposes described above and, in any event, for the periods required by law, in particular the seven (7) year statutory retention period for invoices and accounting records under Dutch tax law (fiscale bewaarplicht). After the applicable period, the data is deleted or anonymised.
Article 14 — Complaints, dispute resolution, applicable law and courts
14.1 Complaints can be sent, fully described, to info@northlandvelo.com. Northland Velo aims to respond substantively within fourteen (14) days; if more time is needed it will say when to expect a full reply.
14.2 If a complaint is not resolved through the procedure in clause 14.1, the parties may agree to attempt to resolve the dispute through mediation before turning to the courts. Mediation is voluntary and requires the agreement of both parties; it does not affect the Customer’s right to bring the dispute before the competent court at any time, nor does it suspend or shorten any statutory time limit.
14.3 Beyond the voluntary mediation referred to in clause 14.2, Northland Velo is not obliged to, and does not, take part in alternative dispute resolution before a consumer dispute-resolution body.
14.4 These Terms and the repair Agreement are governed by Dutch law, the repair services being supplied exclusively in the Netherlands. Disputes are submitted to the competent Dutch court (Rechtbank Zeeland-West-Brabant, location Middelburg), without prejudice to any mandatory rule of jurisdiction available to the Customer under applicable EU law..
Article 15 — General provisions
15.1 If any provision is invalid or unenforceable, the remaining provisions stay in force, and the invalid provision is replaced by a valid one that comes closest to its purpose.
15.2 Northland Velo’s failure to enforce a provision on one occasion is not a waiver of its right to enforce it later.
15.3 Northland Velo may amend these Terms. The version in force when an Agreement is concluded applies to that Agreement; amendments do not affect Agreements already concluded unless the law requires otherwise.
15.4 Notices are given in writing, including by email to the addresses last notified.