Northland Velo NL — Webshop
Online sales to consumers — version June 2026
Northland Velo has made every effort to ensure an accurate translation of the Terms of Service. In the event of a discrepency, the english version prevails.
Article 1 — Who Northland Velo is
These General Terms and Conditions (the “Terms”) apply to all orders placed through the webshop at northlandvelo.eu/shop-block (the “Webshop”). The Webshop is operated by Northland Velo NL, a sole proprietorship (eenmanszaak) of Benjamin Parke (“Northland Velo”):
| Trading name | Northland Velo NL |
| Legal form | Eenmanszaak (ZZP – zelfstandige zonder personeel) |
| Proprietor | Benjamin Parke |
| Registered address | Elmarestraat 42, 4508AB Waterlandkerkje, the Netherlands |
| Chamber of Commerce (KvK) | 98288601 |
| VAT number (btw-id) | NL005322235B13 |
| info@northlandvelo.com | |
| Telephone | +31 6 34467195 |
| Website | www.northlandvelo.eu |
Article 2 — Definitions and scope
2.1 In these Terms:
- “Customer” means the consumer (a natural person not acting in the course of a trade, business or profession) who places an order through the Webshop;
- “Products” means the goods offered in the Webshop, namely 3D-printed accessories for recumbents and velomobiles, and spare parts;
- “Agreement” means the distance agreement concluded between Northland Velo and the Customer through the Webshop;
- “Webshop” means the online shop at northlandvelo.eu/shop-block.
2.2 These Terms apply to every offer in the Webshop and every Agreement concluded through it. Northland Velo makes these Terms available in the Webshop so the Customer can save them before ordering, and includes the link with the order confirmation.
2.3 These Terms concern Webshop sales only. Other activities of Northland Velo are governed by separate terms.
Article 3 — Products, offers and prices shown
3.1 The Products, descriptions and images shown in the Webshop are as accurate as reasonably possible. Minor variations in colour, finish or dimensions of 3D-printed items may occur and do not constitute a lack of conformity.
3.2 Offers and prices in the Webshop may be changed or withdrawn at any time before an Agreement is concluded. Obvious errors or mistakes in an offer or price do not bind Northland Velo.
3.3 Where a Product is printed or made to the Customer’s specification (a made-to-order Product), this is clearly indicated on the relevant product page, because it affects the right of withdrawal (Article 8).
Article 4 — How the Agreement is concluded
4.1 The Customer places an order by completing the order process in the Webshop and confirming the order. During that process the Customer accepts these Terms.
4.2 Northland Velo acknowledges receipt of the order electronically without delay; this acknowledgement does not conclude the Agreement. The Agreement is concluded only once payment has been received in full and Northland Velo sends the order confirmation. Until then the Customer may cancel the order free of charge.
4.3 Northland Velo may, stating reasons, refuse an order or attach conditions to it, for example where a Product is unavailable or an obvious pricing error has occurred. If payment has already been received for an order that is not accepted, it is refunded in full without delay.
4.4 The Customer receives automated emails confirming and updating the status of the order. Northland Velo otherwise contacts the Customer directly only where the Customer sends a query or feedback.
Article 5 — Prices, VAT and customs
5.1 Prices in the Webshop are shown to the Customer including Dutch VAT (btw) where Dutch VAT applies, and exclusive of delivery costs unless stated otherwise. The total price payable, including taxes and delivery costs, is shown before the Customer completes the order.
5.2 For delivery outside the Netherlands the applicable VAT and the final price may differ depending on the destination. For delivery outside the European Union, import duties, taxes and customs charges may be payable by the Customer on import; these are not included in the price and are the Customer’s responsibility.
5.3 Prices are stated in euros (€). Where a price is also shown in another currency, the euro amount on the invoice prevails.
Article 6 — Payment
6.1 The price is payable in full when the Customer places the order, through the payment methods offered at checkout. No order is confirmed and no Product is dispatched until payment has been received in full.
6.2 If payment is not received within seven (7) days of the order, Northland Velo automatically cancels the order. The Customer is notified of the cancellation, and any order so cancelled lapses without cost to either party.
6.3 Payments are handled by Northland Velo’s payment service provider. Northland Velo does not store the Customer’s full payment-card details.
6.4 If, exceptionally, an amount due remains unpaid (for example after a reversed payment or chargeback), Northland Velo first sends the Customer a reminder allowing a period of at least fourteen (14) days to pay. Only after that period do statutory interest (wettelijke rente, art. 6:119 of the Dutch Civil Code) and statutory consumer collection costs become due.
Article 7 — Delivery and risk
7.1 Northland Velo delivers to the address the Customer provides at checkout, and delivers to USA, Netherlands, Belgium, Germany, Switzerland, UK, and Denmark.
7.2 Northland Velo dispatches the Products within seven (7) business days of the Agreement. Any delivery time shown in the Webshop or order confirmation is an estimate only; actual delivery depends on the destination, the carrier and, for destinations outside the European Union, customs clearance. Once the Products have been handed over to the carrier, Northland Velo is not responsible for delays caused by the carrier or by customs. If the Products are not delivered within the agreed or estimated time, the Customer may set a further reasonable period for delivery; if delivery still does not take place, the Customer may dissolve the Agreement, and Northland Velo refunds all amounts paid without undue delay.
7.3 The risk of loss of or damage to the Products passes to the Customer on delivery to the Customer, or to a carrier the Customer designated where Northland Velo did not propose that carrier.
Article 8 — Right of withdrawal (cooling-off period)
8.1 The Customer may withdraw from the Agreement within fourteen (14) days, without giving reasons. The period runs from the day the Customer (or a third party designated by the Customer, other than the carrier) receives the Products, or the last Product where an order is delivered in parts.
8.2 The right of withdrawal does not apply to Products made to the Customer’s specifications or clearly personalised, including items printed to order. Such Products are identified as made-to-order in the Webshop.
8.3 To withdraw, the Customer informs Northland Velo within the period by an unequivocal statement by email, or using the model withdrawal form in Annex 1 (use of the form is optional). Northland Velo confirms receipt of a withdrawal without delay.
8.4 During the withdrawal period the Customer handles the Products with care and only as needed to establish their nature, characteristics and functioning. The Customer is liable for any diminished value resulting from handling beyond that.
8.5 After withdrawal, the Customer returns the Products without undue delay and within fourteen (14) days. The Customer bears the direct cost of return.
8.6 Northland Velo refunds all payments received for the returned Products, including delivery costs, without undue delay and within fourteen (14) days of being informed of the withdrawal, using the same payment method the Customer used unless agreed otherwise, free of charge for the Customer. Where the Customer chose a delivery method more expensive than the cheapest standard delivery Northland Velo offers, the refund of delivery costs is limited to that cheapest standard rate. The refund may be withheld until the Products have been received back or the Customer has demonstrated that they have been returned.
Article 9 — Conformity and legal guarantee
9.1 The Products conform to the Agreement: they match the description, have the agreed quality and quantity, and possess the qualities the Customer may reasonably expect, including normal durability and usability for their intended purpose.
9.2 The Customer has the statutory guarantee rights that consumer law gives. The minimum period and the rules depend on the Customer’s country of residence; in particular:
- Netherlands: the Products must conform for the period a consumer may reasonably expect given their nature and price (Book 7 of the Dutch Civil Code);
- Germany: statutory liability for defects (Gewährleistung) lasts two (2) years from delivery, and a defect appearing within the first twelve (12) months is presumed to have existed at delivery;
- Belgium: the legal guarantee of conformity (garantie légale de conformité / wettelijke garantie) lasts two (2) years from delivery, and for second-hand goods the parties may agree a shorter period of not less than one (1) year; a defect appearing within the first two (2) years is presumed to have existed at delivery (Book VI of the Belgian Code of Economic Law).
9.3 Where a Product does not conform, the Customer is entitled, depending on the circumstances, to repair or replacement and, where appropriate, to a price reduction or to dissolution of the Agreement. Any commercial warranty (Article 10) is in addition to and never limits these statutory rights.
9.4 The Customer reports a lack of conformity within a reasonable time after discovering it.
Article 10 — Commercial warranty on 3D-printed Products
10.1 In addition to the statutory guarantee, Northland Velo provides a voluntary commercial warranty on its 3D-printed Products. This warranty does not affect, limit or replace the Customer’s statutory rights set out in Article 9.
10.2 Guarantor: Northland Velo NL (contact details in Article 1).
Scope: manufacturing and material defects under normal use.
Duration: 12 months from delivery.
Territorial scope: USA, Netherlands, Belgium, Germany, Switzerland, UK, and Denmark.
To claim: contact info@northlandvelo.com describing the defect, with proof of purchase.
10.3 The commercial warranty does not cover: normal wear and tear; damage from misuse, overloading, accident or improper storage; Products modified, repaired or incorrectly installed by the Customer or a third party; or use contrary to Northland Velo’s instructions.
Article 11 — Spare parts and correct installation
11.1 Spare parts must be fitted correctly, by a competent person, and only to a suitable vehicle or component. Northland Velo is not liable for loss or failure caused by incorrect installation, or by fitting a part to an unsuitable vehicle or component.
11.2 If the Customer is unsure whether a part is suitable, the Customer should contact Northland Velo before fitting it.
Article 12 — Liability
12.1 Northland Velo’s liability for failures in performing the Agreement is limited to direct loss caused by its own fault, except where the law provides otherwise.
12.2 Nothing in these Terms excludes or limits liability where the law does not allow it, including liability for death or personal injury caused by Northland Velo’s fault, liability under the rules on product liability for defective products, and liability for intent or conscious recklessness.
12.3 Subject to clause 12.2, Northland Velo is not liable for indirect or consequential loss, including loss of income or profit; and its liability for other direct loss is limited to the amount the Customer paid under the Agreement giving rise to the claim, or the amount Northland Velo’s liability insurer pays out for the matter, whichever is higher.
12.4 Northland Velo is not liable for loss arising from misuse, overloading, modification or poor maintenance of a Product, incorrect installation of a spare part or accessory, failure to follow instructions or safety guidance, or normal wear and tear.
12.5 Northland Velo is not liable for delays, interruptions or errors attributable to third-party platforms, payment providers or carriers, where these are beyond its reasonable control.
Article 13 — Force majeure
13.1 Northland Velo is not in breach where performance is prevented by force majeure: any circumstance beyond its reasonable control, including natural disaster, fire, flood, strike, transport disruption, IT or power failure, pandemic or epidemic, prolonged illness, and acts or omissions of suppliers that it could not reasonably avoid.
13.2 During force majeure the affected obligations are suspended. If the situation lasts more than sixty (60) consecutive days, either party may dissolve the affected part of the Agreement in writing, without compensation. Amounts paid for Products not yet delivered are refunded.
Article 14 — Intellectual property
14.1 All intellectual property rights in Northland Velo’s Products, designs, 3D models and drawings belong to Northland Velo or its licensors and are not transferred to the Customer.
14.2 When the Customer buys a Product, the Customer acquires ownership of that physical item and a non-exclusive, personal licence to use it for its intended purpose. The Customer may NOT reproduce, copy, 3D-print, scan, reverse-engineer or manufacture copies of Northland Velo’s designs, nor sell, distribute or otherwise commercially exploit the design embodied in a Product.
14.3 The Customer may not use Northland Velo’s name, logo or images for commercial or promotional purposes without prior written consent.
Article 15 — Personal data and privacy
15.1 Northland Velo processes the Customer’s personal data in accordance with the General Data Protection Regulation (GDPR) and applicable national law, to handle orders, payment, delivery, warranty and its legal obligations.
15.2 Northland Velo’s Privacy Statement, setting out what data is processed and the Customer’s rights, is available at northlandvelo.eu/. By placing an order the Customer confirms having read it.
Article 16 — Complaints, dispute resolution, applicable law and courts
16.1 Complaints about a Product or order can be sent, fully described, to info@northlandvelo.com. Northland Velo aims to respond substantively within fourteen (14) days; if more time is needed it will say when to expect a full reply. 16.2 If a complaint is not resolved through the procedure in clause 16.1, the parties may agree to attempt to resolve the dispute through mediation before turning to the courts. Mediation is voluntary and requires the agreement of both parties; it does not affect the Customer’s right to bring the dispute before the competent court at any time, nor does it suspend or shorten any statutory time limit. 16.3 Beyond the voluntary mediation referred to in clause 16.2, Northland Velo is not obliged to, and does not, take part in alternative dispute resolution before a consumer dispute-resolution body. A Customer resident in Belgium may nonetheless submit an out-of-court dispute to the Consumer Mediation Service (Consumentenombudsdienst / Service de médiation pour le consommateur), Boulevard du Roi Albert II 8, 1000 Brussels (consumentenombudsdienst.be). A Customer resident elsewhere in the EU may contact the consumer dispute-resolution body competent in their country of residence and, for cross-border disputes, the European Consumer Centres (ECC) Network. 16.4 Dutch law governs the Agreement and these Terms. Where the Customer is resident in another EU country, this choice does not deprive the Customer of the protection of the mandatory consumer-law provisions of their country of residence (Article 6 of the Rome I Regulation). 16.5 A Customer who is a consumer resident in the EU may bring proceedings against Northland Velo either before the competent Dutch court (Rechtbank Zeeland-West-Brabant, location Middelburg) or before the courts of the Customer’s own place of residence, and may be sued by Northland Velo only before the courts of the Customer’s place of residence (Articles 17 and 18 of the Brussels Ia Regulation). 16.6 Where the Customer is resident outside the EU, Dutch law governs, without prejudice to any mandatory consumer-protection rules of the Customer’s country of residence that apply irrespective of choice of law; disputes may be submitted to the competent Dutch court (Rechtbank Zeeland-West-Brabant, location Middelburg).
Article 17 — General provisions
17.1 If any provision is invalid or unenforceable, the remaining provisions stay in force, and the invalid provision is replaced by a valid one that comes closest to its purpose.
17.2 Northland Velo’s failure to enforce a provision on one occasion is not a waiver of its right to enforce it later.
17.3 Northland Velo may amend these Terms. The version in force when an Agreement is concluded applies to that Agreement; amendments do not affect Agreements already concluded unless the law requires otherwise.
17.4 Notices are given in writing, including by email to the addresses last notified.
Annex 1 — Model withdrawal form
(Complete and return this form only to withdraw from the Agreement. It is not available for made-to-order Products, such as items printed to your specification.)
To: Northland Velo NL, Benjamin Parke, Elmarestraat 42, 4508AB Waterlandkerkje, the Netherlands — info@northlandvelo.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
— Ordered on (*)/received on (*): ____________________
— Name of consumer(s): ____________________
— Address of consumer(s): ____________________
— Signature of consumer(s) (only if this form is on paper): ____________________
— Date: ____________________
(*) Delete as appropriate.